Contact Information To ask questions about this privacy statement and our privacy practices, or if you need to update, modify or delete your data or exercise other rights, contact us at: firstname.lastname@example.org. In the event of a security incident affecting customer data, ServiceNow provides an initial report to the customer contact listed on the customer service portal. The customer is responsible for mentioning the person concerned on the support portal. Because compliance is a shared responsibility, we strive to help you meet the RGPD. Requirements such as increased data access and erasure rules, design protection and notification procedures for privacy breaches may involve changes for your business. It is therefore important to understand your obligations with the RGPD, regardless of where your organization is located. 2. How does ServiceNow help customers respect the data protection rights of those affected? We recently updated our data processing addendum (DPA) in accordance with the RGPD requirements. Our RESULTS ALSO gives our customers contractual assurances that personal data can be legally transferred from the European Economic Area to ServiceNow services.