Your landlord or representative has a legal responsibility to manage your rental agreement fairly and to keep your home at a decent level. You can join our rental team on 0207 525 4113, Monday to Friday from 9am to 4pm (Wednesday from 10am to 4pm). We want you to get the best out of your home, so we`ve created a manual on the services we offer and the current rental assistance. Our manual contains information on: To learn more about the rights of people with disabilities who rent, read this guide. If you have a tenant over the age of 60, we will send you a copy. If you are a tenant of a speech management organization (TMO), your TMO may provide some of the services described in the manual. Contact your TMO to find out what services they offer and what services we are responsible for. London South Bank University currently runs a legal advice clinic. It is a free public consulting service, occupied by LSBU law students who work under the supervision of practising lawyers.
They can provide general advice on all social law issues, including family, housing, employment, welfare rights, consumers and debts (except immigration). After an initial assessment during a one-day drop-in session, you can get technical legal advice from family and accommodation by appointment on a Thursday night. Information on the location and opening hours of the legal advice clinic can be found in this leaflet (pdf, 486kb). You can use our web form to inform us of your problem, and we will respond within 2 business days, usually on the same day. If you have a complaint about a private owner, contact them directly. If the complaint is an owner or senior agent, visit the Shelter website. The Rental Fees Act 2019 came into force on June 1, 2019. The Rental Fees Act reduces the amount of advance that new tenants must pay for contracting. Learn more about the tenant advice (pdf, 620kb) and the owner`s guide (pdf, 493kb).
Our inclusion financial team advises and supports tenants who are at risk of losing their homes or tenants who are concerned about their current housing situation. The team can also help with the financial cost. Find out about Homes (Fitness for Human Habitation) Act 2018 If your private landlord has sent you a notification to leave your home, this tool (pdf, 121kb) can help you verify that it is valid.